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Below are a range of Frequently asked Questions regarding the functions and usability of this website.  To make it easier, we have broken these down into categories.  If we have not been able to answer your question here, please do not hesitate to Contact Us.


How do i create a account?

To create a account to add information or to use our forum, please see the first section on our home page.  You need to register your username and e-mail and select which account option you require. 

If you are a Business Improvement District, Local Authority or Town Team, select the Free option, if you are a business or organisation, please select either our standard or premium payment option.

Once you have completed this action, you will receive a email to confirm, click on the link provided which will then open up your control panel.

Who can apply for a free account?

Our free account option is only available to Town Teams, Local Authorities and Business Improvement Districts.  All other types of organisations or companies may create a account using either our standard or premium packages.

Is my information secure?

The BID Directory uses a secure (https) server which means it is secure.  We also run other software on the server to protect information and unauthorised access.

Are payments secure using this website?

Yes.  The BID Directory is a secure website and uses the payment solutions provided by Stripe.  Unless it has been requested in advance by a supplier that we invoice directly instead of using the Stripe Payment method, no one will be asked to make payments in any other format.


Directory Listings FAQ’s

What information do i require to create a directory Listing?

To create a great looking and productive listing within our directory, you will require the following information:

  • Company or Organisation Name
  • A Description about your company or organisation (up to around 3 paragraphs)
  • A Logo (see details below)
  • A Header Image (see details below)*
  • Company Address and contact details (telephone & Email)
  • Social Media Links
  • Operating or office hours
  • Pictures

* (Only available to those who have signed up to either our Free or Premium packages)

What size do i need to make images for the directory listing?

When adding images, we use two different sizes.  These are:

Featured Image:
Used for logos within the directory, the image needs to be 400x400px at 72dpi.  This should be either jpeg or png format.

Header and Gallery Images:
The size for these images is 1200x500px at 72dpi.  Please only use jpeg format for these types of images.

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